Professional Standards Feedback
The Oak Ridge North Police Department is dedicated to delivering exceptional service in a professional manner, ensuring a safe and secure environment for all citizens and visitors. Officers are expected to remain courteous, professional, and respectful of the rights of all individuals while performing their duties.
If a citizen believes an officer or employee has acted inappropriately, they have the right to file a complaint. We are committed to thoroughly investigating all complaints to uphold the integrity of the department and protect the rights and interests of both citizens and employees.
Texas State Law (Government Code 614.022) requires that all complaints against police officers be in writing and signed by the person making the complaint. Just as citizens who are arrested must be notified of the charges against them, police officers must be given copies of complaints before any disciplinary action may be taken. The person who claims to be aggrieved must make the complaint; other persons may give statements as witnesses.
​
Complaints can be submitted by completing a complaint form. The form must be printed, filled out, and returned in person to the Oak Ridge North Police Department. The complaint will be reviewed and investigated by the command staff.
​
Actions taken against an employee for sustained misconduct can range from counseling or retraining to suspension or termination. The severity of the misconduct and the employee's overall performance history within the department are taken into account when determining the appropriate course of action.
​
People who intentionally make false complaints or allegations violate Chapter 37 of the Texas Penal Code. Texas law provides punishment for an individual who makes a False Report to a Peace Officer that is material to a criminal investigation. The Oak Ridge North Police Department provides this information to avoid retaliation against police officers or department staff.